IVRCC – Case Histories and Metrics

The following are some examples of the high-call capacity, flexibility and utility of the IVRCC system when applied to clinical research. A complete list and more detailed case histories are available from your IVRCC representative:

A California School District used IVRCC for an 18 question survey studing progress in social attitudes. Over 18,000 households were involved in this 1-year study, which handled up to 3,000 calls per day.
Three seasonal allergic rhinitis Phase II and III studies conducted over a period over 5 years. These involved patients calling into IVRCC from South Africa. The surveys contained 8-10 main questions, with follow up depending on response:
The first had 619 patients calling in 2x/day for 14 days, and involved 42 South African sites. 17,332 individual calls were logged.
The second had 719 patients calling in 2x/day for 21 days, and involved 36 South African sites. 32,321 individual calls were logged.
The third had 654 patients calling in 2x/day for 21 days and involved 32 South African sites. 27,468 individual calls were logged.
2 major Phase III hormone replacement therapy studies, conducted at 90 USA sites with 1200 patients responding to a 8 main question survey, with customized follow up based on symptoms reported. Patients reported symptoms daily for 90 days. These studies occurred over a period of 2 years. Over 108,000 total calls were logged for these studies.
A hematology study that progressed from Phase II through Phase IV, conducted at 89 international sites with 380 patients. These studies took place over a course of 3 years, and the 12 question survey was customized for both patient history and for patients’ individual symptoms. Patients needed to call every month and when they had a bleeding event. Over 11,800 individual calls were logged.
An Ob/Gyn Phase II and III study in which 380 patients from 40 sites throughout the Western Hemisphere (USA, Canada, Mexico and Costa Rica) responded to a 6 main question survey daily for 14 days. 5,837 calls were logged.